1. Return Eligibility
You may return most new, unopened items within 7 days of delivery for a full refund. Items must be:
- In original packaging
- Unused and in the same condition as received
- With all tags and labels attached
- With proof of purchase
2. Non-Returnable Items
Certain items cannot be returned:
- Items that have been used or installed
- Products with missing packaging or accessories
- Damaged items not reported within 48 hours of delivery
- Personalized or custom-made products
3. Return Process
To initiate a return:
- Contact our customer service within 7 days of receiving your order
- Provide your order number and reason for return
- Wait for return authorization and shipping instructions
- Pack the item securely in original packaging
- Ship the item to the provided return address
4. Refund Processing
Once we receive your return:
- We will inspect the item within 2-3 business days
- If approved, refund will be processed to your original payment method
- Refunds typically appear within 5-7 business days
- You will receive an email confirmation once refund is processed
5. Exchanges
at helpgenzikart@gmail.con and send your item to our return address.
6. Shipping Costs
- Return shipping costs are the customer's responsibility
- If the return is due to our error (wrong or defective item), we will cover return shipping
- Original shipping charges are non-refundable
7. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item and packaging
- We will arrange for replacement or full refund at no cost to you
8. Contact Us
For returns or refund inquiries:
Email: helpgenzikart@gmail.con
Phone: +91 95361 09375