1. Shipping Coverage
We ship to all locations across India. Currently, we do not offer international shipping.
2. Shipping Costs
We offer FREE shipping on all orders across India. No minimum order value required.
3. Processing Time
- Orders are processed within 1-2 business days
- Orders placed on weekends or holidays will be processed the next business day
- You will receive a confirmation email once your order is processed
- Tracking information will be provided once shipped
4. Delivery Time
Estimated delivery times:
- Estimated delivery within 5 day
Note: These are estimated times and may vary during peak seasons or due to unforeseen
circumstances.
5. Order Tracking
Once your order is shipped, you will receive:
- Shipping confirmation email with tracking number
- Real-time tracking updates via SMS
- Estimated delivery within 5 day
6. Delivery Attempts
- Our courier partner will make 3 delivery attempts
- If delivery fails after 3 attempts, the order will be returned to us
- Return shipping charges may apply for failed deliveries
- Please ensure someone is available to receive the package
7. Address Accuracy
Please ensure your delivery address is correct and complete. We cannot be held responsible for:
- Delays or non-delivery due to incorrect address
- Packages delivered to wrong address provided by customer
- Refused deliveries
8. Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment.
Additional shipping charges may apply.
9. Damaged Packages
If your package arrives damaged:
- Do not accept the delivery if packaging is visibly damaged
- If damage is discovered after delivery, contact us within 48 hours
- Provide photos of damaged item and packaging
- We will arrange replacement or refund
10. Contact Us
For shipping inquiries:
Email: helpgenzikart@gmail.con
Phone: +91 95361 09375